Cancellation Policy

3. Larger Vehicles, Events, and Group Transportation

Reservations involving our Mercedes-Benz Sprinter vans, multi-vehicle bookings, weddings, galas, and other event transportation require additional coordination and staffing, and therefore carry extended cancellation windows.

More than 7 days before the event or scheduled service

Full refund of any deposit, less any non-recoverable third-party costs already incurred on your behalf.

Between 72 hours and 7 days before service

Cancellation fee equal to 50% of the total quoted amount.

Less than 72 hours before service

Cancellation fee equal to 100% of the total quoted amount.

Deposits for events and group bookings are generally non-refundable once the reservation is confirmed, as they secure the vehicles and personnel for your date. Specific deposit terms will be stated on your booking confirmation or event contract.

4. Executive Protection Details

Executive protection engagements require advance work, route planning, venue assessment, and dedicated personnel scheduling that begins well before the assignment date. These engagements are governed by an individual service agreement, and the cancellation terms in that agreement take precedence over this section.

In the absence of specific contract terms:

• Cancellations made more than 7 days before the engagement forfeit any non-recoverable planning and advance-work costs already incurred.
• Cancellations made between 72 hours and 7 days before the engagement are subject to a fee of 50% of the contracted amount.
• Cancellations made less than 72 hours before the engagement are subject to a fee of 100% of the contracted amount.

Retainers paid to secure protection personnel are non-refundable unless otherwise stated in your agreement.

5. No-Show Policy

A "no-show" occurs when the client fails to appear at the designated pickup location and cannot be reached, and no cancellation was submitted.

Standard trips and airport transfers

The client is charged 100% of the quoted fare. For airport pickups, our chauffeur will wait according to the complimentary wait time in Section 7 before the trip is declared a no-show.

Hourly, event, and protection bookings

The full reserved amount is charged.

To avoid a no-show charge, contact us immediately if you cannot locate your chauffeur or if your plans change.

6. Modifications and Changes

We understand plans change, and we will always try to accommodate reasonable modifications.

• Changes to pickup time, location, vehicle type, or itinerary are subject to availability.
• Requests to modify a booking made with reasonable advance notice will be accommodated at no charge where possible.
• Significant changes (added stops, extended hours, upgraded or additional vehicles) may adjust the total fare, and the revised amount will be quoted before the change is confirmed.
• A modification requested within a cancellation window that effectively cancels the original service may be treated as a cancellation under the applicable window above.

7. Wait Time Policy

Airport pickups

We provide complimentary wait time to account for deplaning and baggage claim: typically 60 minutes for international arrivals and 30 minutes for domestic arrivals, measured from actual landing time (we track your flight). Wait time beyond the complimentary period is billed in 15-minute increments at the applicable hourly rate.

All other pickups

We provide up to 15 minutes of complimentary wait time from the scheduled pickup time. Additional wait time is billed in 15-minute increments at the applicable hourly rate.

Excessive wait time without communication may result in the trip being treated as a no-show under Section 5.

8. Cancellations and Delays by Stealth Protection

In the rare event that Stealth Protection must cancel a confirmed reservation due to circumstances within our control, you will receive a full refund of all amounts paid, and we will make every reasonable effort to arrange comparable alternative service.

We are not liable for delays or cancellations caused by circumstances beyond our reasonable control (see Section 9).

9. Weather, Emergencies, and Force Majeure

Cancellation fees may be waived or adjusted at our discretion in cases of genuine emergency or events beyond reasonable control, including severe weather, natural disasters, road closures, government orders, medical emergencies, or other force majeure events. We evaluate these situations individually and in good faith. Where a service cannot be safely performed due to such events, we will work with you to reschedule or issue an appropriate refund.

10. Refund Processing

Approved refunds are issued to the original method of payment. Please allow up to 7–10 business days for the refund to appear, depending on your bank or card issuer. Cancellation fees, non-recoverable third-party costs, and non-refundable deposits or retainers are deducted before any refund is issued.

11. Gratuity

Gratuity, where added, is applied for the service reserved. If a trip is cancelled and no service is performed, any pre-added gratuity is refunded even where a cancellation fee applies.

12. How to Cancel or Modify a Reservation

To cancel or change a reservation, contact us as early as possible through any of the following:

• Phone: +1(914)-653-6228
• Email: info@stealthprotectionllc.com
• Booking platform: through your reservation confirmation

Cancellation times are determined by when we receive your notice. We strongly recommend phone or email so you receive written confirmation of your cancellation.

13. Changes to This Policy

We may update this Cancellation Policy from time to time. The version in effect at the time of your booking applies to that reservation. The current version is always available on our website.